Effective Date: August 21, 2026
These Subscription & Billing Terms govern paid subscriptions, billing behavior, vault plan management, and related payment services for IDVault operated by MyIDVault LLC.
IDVault offers multiple subscription plans with different storage capacities, sharing capabilities, and vault member limits. All plans include unlimited documents — storage is the only capacity limit.
Available plans, pricing, and included features may change over time.
Paid subscriptions renew automatically at the end of each billing cycle unless canceled before renewal.
Billing cycles may be monthly or annual depending on the plan selected during checkout.
Payments are processed securely through third-party payment providers such as Stripe.
IDVault does not directly store full payment card details.
If a payment cannot be processed, uploading new documents and creating new share links are paused until the issue is resolved. Stripe automatically retries failed payments; access is restored immediately once a payment succeeds.
Documents you have already uploaded remain fully viewable and downloadable throughout this period — a failed payment never blocks access to your own existing documents.
Certain subscription plans support shared vaults with invited members.
If a vault owner downgrades or removes members from a shared vault, affected users may temporarily receive a grace period before reverting to another plan tier.
Vault owners remain responsible for managing shared access and membership permissions.
When a shared vault owner downgrades or removes a member and that member loses access to the shared vault, the affected member receives a 10-day grace period at Solo Plus-level access to their own personal vault, so they have time to choose a plan of their own.
If no new subscription choice is made before the grace period ends, the account automatically reverts to the Free plan. No documents are deleted as part of this change.
Except where required by law, subscription payments are generally non-refundable once processed.
Refund requests may be reviewed on a case-by-case basis at the sole discretion of MyIDVault LLC.
Applicable taxes may be added to subscription charges depending on your jurisdiction and local tax requirements.
Users may upgrade, downgrade, or cancel eligible subscriptions through available account management tools.
Certain plan changes may immediately affect vault limits, member capacity, or available features.
You may cancel a paid subscription at any time. Your plan remains fully active through the end of the billing period you already paid for — cancellation does not immediately revoke access.
When the paid period ends, your account moves to the Free plan — it is never deleted. Your existing documents remain intact and fully viewable, even if your total storage now exceeds the Free plan's limit. Uploading new documents and creating new share links are unavailable until you resubscribe to a paid plan.
If you believe a billing error has occurred, please contact IDVault support promptly before initiating disputes or chargebacks whenever possible.
We may update these Subscription & Billing Terms periodically. Continued use of paid services after updates become effective constitutes acceptance of the revised terms.
MyIDVault LLC
418 Broadway STE N
Albany, NY 12207
United States
support@myidvault.io